If the Customer violates the provisions of these Regulations, the Seller may terminate the Service Agreement
with 14 days’ notice, provided that the Customer was previously notified and failed to rectify the
violation within a given timeframe. CONTRACT CONCLUSION
PROCEDUREThe information about Products provided on the Store’s website, particularly
their descriptions, technical and usage parameters, and prices, do not constitute an offer but rather an
invitation to submit offers.
To place an Order and conclude a Contract, it is required to have an active email account and/or an
Account.
An Order placed via the online Store constitutes an offer and is binding on the Customer from the moment
the Seller confirms receipt of the Order until the payment deadline specified therein.
The Contract is concluded when the Customer receives confirmation of the acceptance of the Order for
execution.
For Orders placed via email or by phone, the Seller immediately confirms the content of the prospective
Contract by sending an email to the address provided by the Customer, containing at least the following
information:
- Name and address of the Customer,
- Name and price of the Product,
- Quantity of the given Product,
- Payment method and deadline,
- Delivery method, timeframe, and costs,
- The content of the Terms and Conditions.
The confirmation mentioned above constitutes an offer binding on the Seller for two business days from
the moment the Customer receives it. If, within this timeframe, the Customer informs the Seller of their
acceptance of the proposed Contract’s content, the Contract is concluded upon the Seller’s receipt of
this information.
After concluding the Contract and before its execution, the Seller sends an email to the Customer
containing confirmation of the Order, indicating at least:
- The parties to the Contract,
- Name, price, and quantity of the Ordered Product(s),
- Payment method and deadline,
- Delivery method, timeframe, and costs,
- The total price to be paid,
- The existence and terms of the Product warranty, and
- The Terms and Conditions with attachments.
DELIVERY
The Seller delivers the Products covered by the Order to the address provided by the Customer during the
Order process.
If there are any delivery restrictions, the Seller provides clear and readable information about such
restrictions on the Store’s website.
The Customer can choose the following delivery methods for the ordered Products:
- Via courier companies such as DHL, InPost
- The Seller’s own transportation
- Personal collection at the physical store
The Seller informs the Customer on the Store’s website about the Order fulfillment time and the delivery
costs.
The Order fulfillment time is calculated in business days. The timeframe begins on the day the payment
is received, or if payment is to be made upon delivery, on the day the Contract is concluded. The
timeframe ends on the day the Products covered by the Order are handed over to the Customer.
If different Products within the same Order have varying fulfillment times, the longest timeframe among
those indicated applies to the entire Order.
The Customer receives a receipt or invoice along with the Product, as chosen during the Order process.
PRICES AND PAYMENT METHODS
The prices of Products displayed on the Store’s website include all components, including
VAT.
The Customer can choose the following payment methods for their Order:
- Bank transfer to the Seller’s account
- Paypal (in the process of verification)
- Card payment (in the process of verification)
- Cash payment upon personal collection
- Cash on delivery
The Customer is obliged to pay for the ordered Product, including delivery costs and any additional fees
indicated on the Store’s website, within 2 days of placing the Order unless cash-on-delivery payment is
selected.
VIII. COMPLAINTS AND WARRANTIES
The Seller undertakes to deliver Products to the Customer that are free from defects as defined by the
provisions of the Civil Code.
The Seller is liable to the Customer, including a Customer who is a Consumer, under warranty for defects
on the terms set out in Articles 556–576 of the Civil Code.
Complaints arising from violations of the Customer’s legally guaranteed rights or based on the Terms and
Conditions may be submitted to the Seller:
- By mail:
Address: ul. Marszałka Józefa Piłsudskiego nr 13/15 lok. 16, 42-202 Częstochowa, Poland
- By phone:
Phone number: +48 513319496
- By email:
Email address: kontak@toczesc.pl
- Via the contact form available on the online store.
The Seller commits to resolving complaints within 14 days.
If a complaint is incomplete, the Seller will request the Customer to provide the missing information
within 7 days of receiving the request.
Complaints related to the use of the Store, the Services provided within it, or its functionalities may
also be submitted to the Seller using the methods outlined in point 3 above. The complaint should
include the complainant’s name, correspondence address, the nature of the issue, and a description of
the problem.
For complaints related to the Services mentioned in point 6 above, the Seller will address them within
30 days.
Products presented in the online store may come with a warranty provided by the manufacturer, the
Seller, or the importer. If a Product is covered by a warranty, information about the warranty’s
existence, terms, and duration is provided in the Product description on the Store’s website.
VIII. OUT-OF-COURT DISPUTE RESOLUTION METHODS
Any disputes arising from the Agreement or the provision of Services in the online store may be resolved
through mediation or arbitration.
A Customer who is a Consumer has the following options for out-of-court dispute resolution and claims
processing:
- They have the right to apply to a permanent consumer arbitration court operating at the
Trade Inspection for resolution of a dispute arising from the concluded agreement.
- They have the right to apply to the provincial inspector of the Trade Inspection to initiate
mediation proceedings to amicably resolve the dispute between the Customer and the
Seller.
- They can obtain free assistance in resolving disputes between the Customer and the Seller by
contacting a local (municipal) consumer ombudsman or a social organization whose
statutory tasks include consumer protection.
- They can submit a complaint via the EU Online Dispute Resolution (ODR) platform available
at: http://ec.europa.eu/consumers/odr/.
DATA PROTECTION
The Seller may collect personal data provided by the Customer, especially data submitted during order
placement and for its execution.
Personal data collected by the Seller is processed in compliance with applicable laws, including
Regulation (EU) 2016/679 of the European Parliament and Council of April 27, 2016, on the protection of
natural persons with regard to the processing of personal data and on the free movement of such data
(GDPR) and the Act of July 18, 2002, on providing services by electronic means (Journal of Laws 2002 No.
144, item 1204, as amended).
The Seller takes all necessary measures to ensure the privacy of the data provided to them, implementing
appropriate physical, technical, IT, and organizational measures.
The Seller processes personal data solely based on authorization to process data and only for the
purpose of fulfilling the Order or Service, data archiving, and other purposes specified in the Terms
and Conditions.
Providing personal data by Customers is voluntary. Customers have the right to access, correct, or
request the deletion of their data. The Seller may refuse to delete a Customer’s data only if the
Customer has violated applicable laws or the Terms and Conditions of the online store, and retaining the
data is necessary to determine the Customer’s liability and the circumstances of such a violation.
For the execution of an Order or certain Services, the Seller may entrust the Customer’s personal data
to third parties, including:
- A transport company,
- An IT company,
- An accounting firm.
FINAL PROVISIONS
All rights to the online store, including intellectual property rights to the name, domain, website, and
logo, belong to the Seller. These may only be used in accordance with the Terms and Conditions.
For any matters arising from agreements concluded between the Seller and a Customer who is not a
Consumer, Polish law will apply.
Disputes between the Seller and a Customer who is not a Consumer shall be resolved by the court having
jurisdiction over the Seller’s registered office.
The Seller is obligated to notify the Customer of any changes to these Terms and Conditions:
- On the homepage of the online store, and
- By email to the provided email address, if the Customer has an Account or has subscribed to
receive commercial information.
The notification will include a summary of the changes and the effective date, which will not be shorter
than 14 days from the date of the notification.
